Terms of Use

1Acceptance of These Terms

By accessing or using the Services, creating an account, joining a household, or sending messages to or through Willow, users agree to be bound by these Terms. Users who do not agree to these Terms should not access or use the Services.

If an individual accepts these Terms on behalf of a household, organization, or other entity, that individual represents that they have authority to bind that party, and references to “user” or “users” in these Terms apply to that party as well.

2Company Information and the Services

The Services are made available by Willow AI LLC, an LLC organized in Oregon, with a business address at 3368 SE Brookwood Ave, Hillsboro, OR 97123, US.

Willow is a text-based, AI-assisted household coordination tool. Users create an account on the web, link one or more messaging identifiers, and join or create a household. Once configured, Willow may interpret messages sent through supported messaging platforms in order to capture and organize tasks, lists, reminders, and related household information, and may send responses, confirmations, summaries, and reminders back through those platforms or through the web interface.

The Services are provided as a convenience and organizational aid. They are not a system of record, an emergency service, or a substitute for professional advice, and users remain responsible for their own affairs, obligations, and decisions.

3Eligibility and Authority

The Services are intended for individuals who are at least 18 years of age and who have the legal capacity to enter into a binding contract. The Services are not directed to children under 13. A household owner or member who invites another individual to a household represents that they have a good-faith basis for doing so and that the invitation is not unsolicited or unwanted. The company may decline, suspend, or terminate access where eligibility requirements are not met.

4Accounts and Account Security

An account is required to use the Services. Accounts may be created using an email address and password or through a supported single sign-on provider. Users agree to provide accurate and current information, to keep that information updated, and to maintain the confidentiality of their account credentials.

Users are responsible for activity that occurs under their account, including activity conducted through linked messaging identifiers. Users should notify the company promptly at friend@hellowillow.co of any suspected unauthorized use. The company may require email verification, phone verification, or re-authentication before enabling certain functionality.

Linking a messaging identifier to an account associates messages from that identifier with the account. Users should link only identifiers they control, and should unlink identifiers they no longer control.

5Households, Members, and Shared Content

Willow is designed for shared use. Tasks, lists, list items, messages processed by Willow, and related context are scoped to a household and are visible to members of that household through the Services. Users should assume that anything they send to Willow in a household context may be visible to other members of that household.

Household owners may invite and remove members and manage billing for the household. Removing a member may end that member’s access to household content but does not necessarily delete content the member previously contributed. Content contributed to a household may remain available to the household after a member departs.

Users are responsible for what they choose to share within a household and should not submit information that other participants are not entitled to receive.

6Messaging Platforms, Consent, and Message Rates

The Services operate through third-party messaging platforms, which may include SMS, WhatsApp, and Telegram. By linking a messaging identifier and using the Services, users consent to receive messages from Willow at that identifier in connection with the Services, including confirmations, responses, reminders, and service notices.

Message and data rates may apply, and message frequency varies with use. Users may opt out of messages by replying with a standard opt-out keyword where supported by the platform, by unlinking the identifier in account settings, or by contacting the company. Opting out of service messages may prevent the Services from functioning as intended.

Where Willow participates in a group conversation, each participant must have an account and share a household before Willow processes messages in that conversation. Users who add Willow to a group conversation represent that they have the consent of the other participants to do so. Users should not add Willow to conversations where any participant would object to its presence.

Message delivery depends on carriers and platform providers outside the company’s control. The company does not guarantee that any message will be delivered, delivered on time, or delivered without alteration. The Services must not be used for emergencies. Users should contact the appropriate emergency service directly in any urgent or life-threatening situation.

7Subscriptions, Free Trial, Billing, and Cancellation

Households operate on a per-member monthly subscription. Subscription fees, member pricing, and any included trial period are described on the Services at the time of sign-up and may change as described in these Terms. New households may receive an initial free trial period, after which continued use requires an active paid subscription.

The subscription quantity reflects the number of members in the household and may adjust as members are added or removed. Adding a member may increase the amount charged for subsequent billing periods. Charges are billed in advance on a recurring monthly basis and renew automatically until cancelled.

Payments are processed by a third-party payment processor. The company does not store full payment card details. Users authorize the company and its payment processor to charge the payment method on file for applicable fees and taxes.

A household owner may cancel a subscription at any time through the Services. Cancellation takes effect at the end of the then-current billing period, and access continues until that period ends. Except where required by law, fees are non-refundable and partial periods are not prorated. If a subscription becomes past due or is cancelled, the company may limit or suspend the household’s access to the Services.

8AI-Enabled Features and Outputs

The Services use artificial intelligence, including third-party large language models, to interpret messages and generate outputs such as tasks, list items, categories, assignments, dates, reminders, and conversational responses. AI systems are probabilistic and may produce results that are inaccurate, incomplete, mistimed, misattributed, or otherwise not what a user intended.

Users are responsible for reviewing outputs before relying on them. Outputs do not constitute professional advice of any kind, including medical, legal, financial, or tax advice. Users should not rely on the Services for any matter where an error could result in harm, loss, or missed obligations.

The company may adjust, improve, retrain, limit, or discontinue AI features at any time, and output quality may vary between requests, models, and versions. The company does not warrant that any particular output will be produced, repeated, or preserved.

9Acceptable Use

Users agree not to, and not to permit others to:

• Use the Services in violation of applicable law, regulation, or the terms of any messaging platform or carrier through which the Services are accessed.
• Send unsolicited, bulk, or commercial messages, or use the Services for marketing, solicitation, or distribution to recipients who have not consented.
• Submit content that is unlawful, harassing, abusive, defamatory, threatening, sexually explicit involving minors, or that infringes or misappropriates the rights of others.
• Attempt to access another user’s account or household, or any data the user is not authorized to access.
• Probe, scan, disrupt, overload, or circumvent any security, authentication, rate limiting, or access control measure of the Services.
• Reverse engineer, decompile, scrape, or use automated means to extract data from the Services, except as permitted by law or by a documented interface.
• Use the Services to develop, train, or benchmark a competing product, or resell or sublicense the Services without written permission.
• Impersonate any person or entity, or misrepresent an affiliation with any person or entity, including the company.
• Use the Services to surveil, track, or monitor an individual without that individual’s knowledge and consent.

The company may investigate suspected violations and may take any action it considers appropriate, including removing content, limiting features, suspending accounts, or terminating access.

10User Content and License

Users retain ownership of the content they submit to the Services, including messages, tasks, lists, and other information (“User Content”). Users represent that they have the rights necessary to submit their User Content and that it does not violate these Terms or the rights of others.

Users grant the company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, adapt, and process User Content solely as necessary to operate, secure, support, and improve the Services, to make User Content available to the user’s household as the Services are designed to do, and as otherwise described in the Privacy Policy. This license ends when the User Content is deleted, except to the extent it has been shared with a household, is retained in backups or logs, or must be retained to comply with law.

The company does not routinely monitor User Content but may review, remove, or restrict it where the company believes doing so is necessary to enforce these Terms, comply with law, or protect the Services or their users.

11Intellectual Property

The Services, including their software, design, interfaces, text, graphics, logos, and the Willow name and marks, are owned by the company or its licensors and are protected by intellectual property laws. Subject to these Terms, the company grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their own household coordination purposes. No rights are granted other than those expressly stated in these Terms, and all rights not expressly granted are reserved.

12Third-Party Services

The Services depend on and may link to third-party services, including messaging platforms, single sign-on providers, payment processors, AI model providers, and hosting and infrastructure providers. Those services are governed by their own terms and privacy notices, are not controlled by the company, and may change, degrade, or become unavailable. The company is not responsible for the acts, omissions, availability, or content of third-party services, and use of a third-party service through the Services is at the user’s own discretion and risk.

13Privacy

The company’s handling of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Services, users acknowledge the data practices described in that policy. To the extent the Privacy Policy and these Terms conflict with respect to personal information, the Privacy Policy controls.

14Feedback

Users may choose to submit suggestions, ideas, or feedback about the Services. The company may use that feedback for any purpose without obligation, attribution, or compensation, and users grant the company a perpetual, irrevocable, worldwide, royalty-free license to do so. Users should not submit feedback that they consider confidential or that they are not free to share.

15Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT MESSAGES OR REMINDERS WILL BE DELIVERED OR DELIVERED ON TIME; THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE; OR THAT DATA WILL NOT BE LOST. USERS ARE RESPONSIBLE FOR MAINTAINING THEIR OWN RECORDS OF ANYTHING THEY CANNOT AFFORD TO LOSE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to a given user.

16Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES DAMAGES ARISING FROM A MISSED TASK, REMINDER, DEADLINE, OR MESSAGE, OR FROM RELIANCE ON AN AI-GENERATED OUTPUT.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY THE USER TO THE COMPANY FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to a given user. Nothing in these Terms limits liability that cannot be limited under applicable law.

17Indemnification

To the fullest extent permitted by law, users agree to indemnify, defend, and hold harmless the company and its members, managers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to the user’s User Content, the user’s use or misuse of the Services, the user’s violation of these Terms or applicable law, the user’s violation of the rights of another person or entity, or the addition of Willow to a conversation without the consent of its participants.

18Suspension and Termination

Users may stop using the Services at any time and may request account deletion through the Services or by contacting the company. The company may suspend or terminate access to the Services, in whole or in part, with or without notice, where the company reasonably believes a user has violated these Terms, where required by law, where a subscription is unpaid, or where continued provision would create risk to the Services or other users.

On termination, the right to access the Services ends. Content contributed to a household may remain available to that household. Sections of these Terms that by their nature should survive termination will survive, including provisions on User Content licenses, intellectual property, feedback, disclaimers, limitation of liability, indemnification, and governing law.

19Changes to the Services and These Terms

The company may modify, suspend, or discontinue any part of the Services at any time, and may change pricing or these Terms from time to time to reflect changes in the Services, legal requirements, or business operations. If material changes are made, the company may provide notice by posting the revised Terms on the Services, updating the effective date, or using other communication methods where appropriate. Continued use of the Services after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by law. Users who do not agree to the revised Terms should stop using the Services and may cancel their subscription.

20Governing Law, Venue, and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Services are governed by applicable United States law and, to the extent not preempted, the laws of the State of Oregon, without regard to conflict of laws principles.

The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Washington County, Oregon, and each party consents to personal jurisdiction in those courts, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before filing a claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting the company at friend@hellowillow.co and allowing thirty days to reach a resolution. To the fullest extent permitted by law, claims must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding.

21General Provisions

These Terms, together with the Privacy Policy and any supplemental terms presented within the Services, constitute the entire agreement between the user and the company regarding the Services, and supersede prior agreements on that subject. If any provision is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force to the extent permitted by law.

The company’s failure to enforce any provision is not a waiver of its right to do so later. Users may not assign these Terms without the company’s prior written consent; the company may assign them in connection with a merger, financing, acquisition, reorganization, or sale of assets. These Terms do not create any third-party beneficiary rights, and no agency, partnership, joint venture, or employment relationship is created by them.

The company is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, network or carrier failures, platform or provider outages, labor disputes, or governmental action.

22Contact Information

Questions, requests, or concerns regarding these Terms may be directed to Willow AI LLC at 3368 SE Brookwood Ave, Hillsboro, OR 97123, US or by email at friend@hellowillow.co.